News : ibex Exceeds 4,500 Employees in Jamaica with New Kingston Opening
Kingston, Jamaica, Sept 9, 2019 -- ibex, a provider of contact center services and other business process outsourcing (BPO) solutions, held a grand opening event and ribbon cutting with the theme "Exceeding the Vision" for a new center located in New Kingston on September 4, 2019. The new ibex location occupies three floors in the Courtleigh Building and employees 700 people.
The company celebrated with a ribbon cutting ceremony attended by Audley Shaw, Honorable Minister of Commerce, Industry, Agriculture and Fisheries, executives from JAMPRO and other business leaders from the community. The new center is in the heart of the New Kingston business district.
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"With this new center we will employ 4,500 in Jamaica by year’s end," said Bob Dechant, CEO of ibex. "The success we have found in Jamaica is because of the quality of people we have hired. We have discovered a talent pool that consistently performs exceptionally well for our clients. As a result, our clients have expanded their lines of business with us and we have added new clients as well."
"We have exceeded all of our expectations for growth on the island," continued Dechant. "In 2016, I believed we would reach 5,000 employees in less than five years. In under three years, we have essentially reached the goal we set in 2017. The results have been tremendous, and we look forward to expanding even further within Jamaica. In fact, my vision for ibex in Jamaica is that we will reach 10,000 employees within the next three to five years."
ribbon cutting ceremony
Posted by Veronica Silva Cusi, news correspondent
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IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
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