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News : IBEX Global Opens New Facility in Nicaragua in Alliance with Western Union
Washington, Denver & Managua, Nicaragua, April 11, 2016 -- IBEX Global, a business process outsourcer, and Western Union, a provider in global payments, celebrated the opening of a new call center facility in Managua, Nicaragua, which will add over 400 jobs to the area. The ribbon cutting was held April 4 and was attended by IBEX and Western Union executive teams and government officials and dignitaries.
IBEX Nicaragua site joins Western Union’s network of regional operating centers in the Philippines, Mexico, Costa Rica and Lithuania, as well as outsourced call centers in more than 20 sites around the world. IBEX employees will join a team of more than 4,000 customer service representatives that provide 24x7 support in more than 40 languages.
"The decision to open a new location in Nicaragua was based on several factors including the availability of an experienced and educated workforce," said Bob Dechant, CEO of IBEX. "It extends our bilingual corridor and allows us to offer our clients a near-shore opportunity in a tested and thriving market."
"We are very pleased to be the first client of IBEX Nicaragua, expanding our collaboration other than the Philippines," said Tim Langley-Hawthorne, Senior Vice President, Technology Governance and Global Customer Care Operations at Western Union. "We have a long-standing relationship with Nicaragua, where we have been offering Western Union Money Transfer services in alliance with our Agent, AirPak, for the past 25 years."
"At IBEX our focus is on our agents, we hire the very best and ensure they have a great environment and a clear path towards advancement," continued Dechant. "How we treat our employees is as important to our clients as it is to us. We want to be the employer of choice in Managua and a valuable contributor to the community."
The site will deliver a full complement of BPO services such as customer care, email, chat and back office support. Currently, IBEX has approximately 400 total employees at the new location. The IBEX location offers English, Spanish and bilingual services.
Posted by Veronica Silva Cusi, news correspondent
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About IBEX Global:
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
About Western Union:
The Western Union Company is a financial services and communications company based in the United States. Its North American headquarters is in Englewood, Colorado.
Published: Tuesday, April 12, 2016