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News : IBEX Global Solutions Swings to Profit
London, Oct 7, 2014 -- Call centre and outsourcing company IBEX Global Solutions PLC Tuesday said it swung to a profit in its last financial year as it expanded its number of call centres to meet growing demand, and it also announced the departure of Chief Executive Steve Kezirian.
IBEX is already looking internally and externally for a successor for Kezirian, and in the interim Non-Executive Director Mohammed Khaishgi will take up the role. Khaishgi is chief operating officer of The Resource Group International Ltd, which is a substantial shareholder in IBEX.
The company didn't say why Kezirian is leaving the company three years after he joined its board, but said he will continue to help the business for the rest of this calendar year during the transition.
The company added three call centres during the year, two in the Philippines and one in the US, and also expanded two locations in the US and Phillipines. It opened a sales office in Dubai and in London, to support its centre in Bristol.
"Since the start of the 2015 financial year, we have continued to see strong growth and anticipate the balance of the year will provide further growth opportunities. Our core clients continue to deliver growing volumes of business to us and we remain confident that our sales team will deliver new client wins which will diversify our revenue streams, in line with our strategy," said Chairman Muhammad Ziaullah Khan Chishti in a statement.
Posted by Veronica Silva Cusi, news correspondent
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About IBEX Global:
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
Published: Thursday, October 9, 2014