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News : IBEX Global Solutions Increases Dividend As Annual Profit Surges
London, UK, Sept 29, 2015 -- Call centre provider and outsourcer IBEX Global Solutions PLC said its pretax profit surged in the year to the end of June, helped by improved margins and a big rise in revenue.
The profit was helped by the group improving its gross margin in the year, as its revenue increase outpaced the rise in its cost of sales.
IBEX said it has continued to expand its operations over the year, and said it won new contracts in the insurance, home services and transportation sectors in the year. It also opened a new call centre in San Antonio, Texas in the year, with the build-out of the centre fully-funded by a client.
"I am pleased to announce this set of strong results, showing excellent progress in all key metrics across the group as we continue to deliver efficiently against our growth strategy. Our financial performance reflects not only an expansion in our client base, but also a very encouraging growth in volumes with existing clients. This success has been delivered through a combination of continued investment in front line call centre agents and new facilities, as well as the hard work and dedication of all our employees," said Chairman Muhammad Ziaullah Khan Chishti.
Posted by Veronica Silva Cusi, news correspondent
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About IBEX Global:
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
Published: Friday, October 2, 2015