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News : ibex Named a Major Contender in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 20

#contactcenterworld, @ibexglobal1, @everestgroup

Washington, DC, USA, Oct. 4, 2023 - ibex (NASDAQ: IBEX), a global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that it has been recognized as a "Major Contender" in the Americas by global advisory and research firm Everest Group in its Customer Experience Management (CXM) Services PEAK Matrix(R) Assessment 2023.

"ibex is pleased to be featured as a Major Contender for the Americas in Everest Group’s CXM Services PEAK Matrix(R) Assessment. We continue to pioneer AI-enabled BPO 2.0 solutions that enable some of the top companies in the world to optimize CX across the full customer lifecycle journey," said ibex CEO Bob Dechant. "This inclusion is yet another testament to ibex’s growing market impact and innovation in the CX industry. Our Wave X technology platform is second to none in delivering an amazing digital-first, omnichannel customer experience."

Wave X is ibex’s AI-enabled technology platform designed to improve the employee experience for agents, contact center performance, and CX outcomes. Wave X delivers a complete CX performance solution set, designed for the contact center, by the contact center experts.

#contactcenterworld, @ibexglobal1, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com/news-release/2023/10/04/2754617/0/en/ibex-Named-a-Major-Contender-in-Everest-Group-s-Customer-Experience-Management-CXM-Services-PEAK-Matrix-Assessment-2023.html


About ibex.:
Company LogoIBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
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About Everest Group:
Company LogoEverest Group is a research firm that applies research to people’s day-to-day business problems. Established in 1991, the firm helps business providers navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Everest Group's deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Its problem-solving, forward-looking approach is designed around their clients' journeys, so they make better business decisions.
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Today's Tip of the Day - Feasibility Of An IP Contact Center

Read today's tip or listen to it on podcast.

Published: Thursday, October 5, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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