Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Grace Natalia
Workforce Management
John Orton
Founder & CEO
Danny Singer
Founder& Chief Product Officer

News : ibex Names Michael Hallowell Global Head of Sales, Strategic Verticals

#contactcenterworld, @ibexglobal1

Washington, DC, USA, Apr, 2023 - ibex (NASDAQ: IBEX), a global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that Michael Hallowell has joined ibex as Global Head of Sales, Strategic Verticals. Hallowell, a veteran sales leader with deep customer engagement experience in the BPO sector, will lead business development for ibex’s fast growing FinTech and HealthTech verticals, reporting to Julie Casteel, CMO and Chief Strategic Accounts Officer at ibex.

"We are thrilled that Mike has joined ibex to lead our FinTech and HealthTech verticals," said Casteel. "Mike is a BPO pioneer and innovator with an unmatched track record of success supporting customer enablement for Fortune 500 companies. He is the ideal sales leader to help accelerate our growth and new logo sales in the FinTech and HealthTech space."

Hallowell has been a trusted advisor to the contact center industry for over 25 years with unique insight into global trends, digital transformation and employee engagement. His experience spans across all key verticals with deep-rooted expertise in FinTech and Healthcare. Prior to joining ibex, Hallowell held sales and strategic account management leadership roles at several BPO companies, including Sykes (now Sitel), Stream Global (now Concentrix), and Expert Global Solutions (now Alorica).

"I am delighted to join the amazing team at ibex," Hallowell added. "CX technologies and services are playing an increasingly vital role as fintech and healthcare companies look to optimize their operations to deliver a better, more personal customer experience. ibex is at the forefront of digital CX transformation and can help clients radically improve their customer experience to create deeper, more profitable relationships with their customers.

#contactcenterworld, @ibexglobal1

About ibex.:
Company LogoIBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Queue Settings

Read today's tip or listen to it on podcast.

Published: Monday, April 10, 2023

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Join Our Team

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =