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News : ibex Work@Home Technology Suite Accelerates the Digital Transformation of Global Customer Experience Operations

#contactcenterworld, @ibexglobal1

Washington, DC, USA, June, 2021 -- ibex (NASDAQ: IBEX), a global provider in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, announced key enhancements to its Work@Home product suite. These solutions are key components of the ibex Wave X technology platform and are integral in driving operational excellence and innovation in a work at home setting.

"The rapid shift to work-at-home models has compelled many service-based companies to invest in innovative technologies that facilitate a seamless shift from on-site to remote operations, while at the same time, manage an exponential increase in volume," said Jim Ferrato, CIO, ibex. "ibex Work@Home products increase efficiencies for our clients by providing them with innovative technology that facilitates a rapid shift to remote work while fully optimizing the productivity and security of their operations."

#contactcenterworld, @ibexglobal1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About ibex.:
Company LogoIBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
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Today's Tip of the Day - Getting The Ergonomic Programme Right

Read today's tip or listen to it on podcast.

Published: Monday, June 28, 2021

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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