News : IBM Acquires Optevia
#contactcenterworld, @ibm, @optevia
Armonk, NY, USA, March 18, 2016 -- IBM (NYSE: IBM) announced that it has acquired Optevia, a privately owned Software as a service, (SaaS), systems integrator specializing in Microsoft Dynamics CRM solutions for public sector organizations. Optevia will join IBM Global Business Services and help meet the increasing client demand for CRM SaaS solutions within the public sector.
The acquisition of Optevia, will help IBM establish itself as a SaaS and digital consultant and accelerate leadership in CRM solutions.
Optevia’s main focus on UK Emergency Services, Central Government, Local Government, Health Authorities and Housing and Social Enterprises, allows them to offer their clients differentiated solutions.
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"By acquiring Optevia, IBM will be able to provide Public Sector clients and prospects with a range of unique, industry focused CRM based solutions,"said Joanna Davinson, IBM Public Sector Leader - Europe. "This strategic acquisition will help strengthen IBM as a SaaS provider and Global Software Integrator."
Posted by Veronica Silva Cusi, news correspondent
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With more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
Optevia is a Microsoft Dynamics CRM reseller and integrator, dedicated to the UK and Ireland’s public sector with a special focus on fire & rescue services, central government agencies and local authorities.
Published: Monday, March 21, 2016