News : IBM Supports BP's Global Workforce with Social Technologies
March 27, 2014 -- Social business is gaining ground amongst savvy workforces. Businesses are turning to social technologies, but not to share status updates and likes. Smart businesses recognise that social tools can drive business productivity and innovation.
BP has announced that it has selected IBM to help it achieve its social business goals.
IBM will integrate and manage the company’s business applications globally, as well as provide enhanced service desk support for 60,000 employees and 80,000 devices in the Americas and Europe.
These social and analytics capabilities will enable the oil and gas company to improve its business processes and drive greater business productivity across the company.
IBM will help BP launch new chat capabilities for its IT service desk. The chat services will help BP employees to improve productivity and first-time resolution rates.
"BP’s business requirements are changing and the technologies that will enable us to meet our strategic objectives are evolving even faster," said Mark Bouzek, Vice President, Global Operations and Infrastructure, BP.
"As a complex global organization, BP needs to continuously improve our business processes and the speed of service we deliver to our employees and external customers" he said.
Posted by Veronica Silva Cusi, news correspondent
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With more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
Published: Friday, March 28, 2014