News : Multilingual Telephonic Contact Centre Planned for Tourists
New Delhi, July 23, 2014 -- India will soon have well-equipped, multilingual telephonic contact centre to provide information services to foreign tourists, parliament was informed.
The tourism ministry has initiated the action to set up a telephonic contact centre with competent, qualified and experienced partners, Culture and Tourism Minister Shripad Yesso Naik told the Lok Sabha in a written reply.
"This service will primarily serve those who are calling from abroad and know very little about travel within India," he said.
"Those who have reached India but don't understand Indian systems or Indian languages, often not even English, will be helped by the helpline," he added.
The government has identified ten international languages - Arabic, French, German, Italian, Japanese, Korean, Chinese, Portuguese, Russian and Spanish - for the helpline.
"The ministry will outsource back offices for guidance services," said Mr Naik.
This helpline is expected to start by March 31, 2015.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - E-mail Management
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
The Reliance (Anil Dhirubhai Ambani Group) is among India’s largest private sector business houses on all major financial parameters.
Published: Thursday, July 24, 2014