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News : ICF Awarded Maryland DHR Call Center Operations Contract
Tysons Corner, VA, USA July 30, 2015 -- ICF International (Nasdaq: ICFI) has won a contract to manage the Department of Human Resources call center in Maryland through 2020, ExecutiveBiz reported Wednesday.
The terms of the deal involve the use of the ICF Connect customer relationship management tool to implement, manage and operate the contact center, ICF said Tuesday.
The customer service center provides information, assistance and other social services in support of DHR’s state children and families services.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
About ICF International:
ICF International, formerly known as ICF Consulting, is a management, technology, and policy consulting firm based in Fairfax, Virginia.
About Maryland Department of Human Resources:
Maryland Department of Human Resources provides information and services about Welfare Reform, Adoption, Child Support and Child Support Offenders and Immigration
Published: Friday, July 31, 2015