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News : IComm Announces Premier Contact Point Distribution Partnership

#contactcenterworld, @PremierPCP

Melbourne, Australia, Nov 21, 2018 -- IComm Australia Pty Ltd, a consultancy of integrated unified communications, announced a new reseller partnership with Premier Technologies Pty Ltd, the vendor of Premier Contact Point, a cloud customer contact solution. This partnership enables IComm to help its clients grow revenues and improve customer experience.

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"At IComm, we’re passionate about helping our clients communicate better. We’re delighted to have the opportunity to resell Premier Contact Point, a class-leading cloud customer contact solution," said IComm Managing Director Rob Dell. "Premier Contact Point is a brilliant offering that fits seamlessly into our comprehensive and versatile portfolio of solutions. It will help our clients differentiate on customer experience, and is a perfect fit for us in our aim to help clients bring communications to life.".

"We are especially proud to be associated with a world class Microsoft partner. IComm is well known in the market for its specialist skills in Skype for Business and Office 365. Premier Contact Point can further assist IComm’s clients to cost-effectively access the same or better tools than the larger players. These tools, which work with any telephony or unified communications system, will enable business customers to improve the experience they deliver to their customers by phone, email, SMS and web chat." said Sol Rabinowicz, Premier’s CEO.

#contactcenterworld, @PremierPCP

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.whatech.com


About Premier Technologies Pty Ltd:
Company LogoPremier Contact Point helps you deliver customer experience with our multi-channel, cloud customer contact solution. For over 30 years, Premier Contact Point has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions. Over that time, we have built our place as a market provider in cloud-based customer contact technologies in Australia and New Zealand
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Friday, November 23, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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