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News : ID R&D Announces IDFraud Contact Center

#contactcenterworld

New York, NY, USA, May 21, 2020 -- ID R&D, a biometric solutions provider offering AI-based voice, face and behavioral user authentication and anti-spoofing capabilities, announced the release of IDFraud™ Contact Center. This solution addresses the problem of subscription fraud in the contact center, whereby fraudsters use stolen or fake identities to set up new accounts and gain access to Telco services and equipment. Using ID R&D’s Text Independent Voice Biometrics, the voices of new subscribers are compared against other calls to identify occurrences of the same voice with a different claimed identity.

The ID R&D product also compares new customers against a database of known fraudster voices to quickly identify individuals who try to open multiple accounts. As new accounts are determined to be fraudulently opened, those voices are also added to the database.

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Telco fraud is growing as criminals find it an easier target than other financial crimes. A Europol report estimates global annual losses now top US $32 billion. 

"Based on the strength of ID R&D’s voice biometric technology, IDFraud offers a simple approach to a difficult challenge, solving a fraud problem that was not practical to solve in the past," said John Amein, SVP at ID R&D. "Aside from being easy to get started and fast to deliver a strong ROI, Telcos can implement the solution without adding any friction to the new customer onboarding experience."

Once a criminal is successful at opening an account, they typically try to attack again. In addition to checking callers against a watchlist, the solution can also identify unknown fraudsters by creating a temporary database of recent new customers to identify voices used by multiple identities. The voice biometric system can also estimate age and gender to ensure it matches the reported age and gender of the customer.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com

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Published: Friday, May 22, 2020

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2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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