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News : ID R&D Partners with Red Box to Simplify Biometric Authentication in the Contact Center

#contactcenterworld, @id_rnd, @redboxrecorders

ID R&D, through an integration with Red Box’s Conversa, is lowering barriers to using a customer’s natural conversational voice as a rapid and frictionless authentication method in the contact center.

The combination of ID R&D’s advanced Text Independent Voice Verification and Conversa’s event-driven and globally extensible architecture makes it vastly easier and less expensive to implement real-time, passive biometric authentication from multiple different contact center platforms, including Cisco, Avaya, and Genesys.

"Using biometrics in the contact center has been complex and expensive," said John Amein, SVP, ID R&D. "Together with Red Box, we are lowering barriers to adoption so that more companies can benefit from state-of-the-art biometric security and improved customer experience."

"Conversa provides customers with a gateway to cutting-edge AI Voice technologies, offering unparalleled capture performance from across the enterprise and delivered as a single global application stack," comments Pete Ellis, CPO. "We’re delighted to be partnering with ID R&D to provide customers with simplified access to advanced voice biometric technology, whilst significantly reducing TCO."

#contactcenterworld, @id_rnd, @redboxrecorders

About ID R&D:
ID R&D is an award-winning provider of multimodal biometric security solutions. Based in New York, NY, ID R&D combines science-driven technological capabilities with leading research and development to deliver seamless authentication experiences. ID R&D’s solutions are available for easy integration with mobile, web, and IoT applications, as well as in smart speakers, set-top boxes, and other IoT devices. Learn more about ID R&D’s voice and face biometrics, voice and face biometric anti-spoofing, multimodal biometrics, and audio event detection