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News : Idaho Based DataTel Communications First US Partner to Achieve Gold Status.

#contactcenterworld, @sjssolutionsltd

Telecommunications and contact center solutions provider DataTel Communications become the first US partner awarded Gold Partner Status by Visual Mental health and Wellness Solutions developers SJS Solutions Ltd.

Joining a list of SJS Gold partners from Europe, Idaho based DataTel Communications has completed training on topics scuch as SCARF, Motivational Psychology, Employee Wellness, Mental Health and Employee Engagement in Contact Center environments.

"We're delighted that DataTel Communications have become our first Gold Partner in the US, their desire to learn how to reduce stress, sickness and disengagement was evident from our very first conversation. This desire to understand more about what makes people happy in their work is supported by a passion to deliver much more than technology. I can honestly say I've never worked with a more people focused, caring group of professionals" - Stephen Pace, CEO, SJS Solutions Ltd, United Kingdom.

DataTel President Scott Langdon is no stranger to the Unified Communications and Contact Centre world, he's been the man on the helm of DataTel Communications for the last 29 years and has seen many companies in the US focus heavily on technology missing the opportunity to maximise ROI by also focusing on people.

"We see the Optymyse solution covering the most critical and frankly missing component in the flood of technology and processes found in today's CCaaS and premised-based contact centers - the human being. I was introduced to SJS by one of my most experienced enterprise salespeople. I've never seen him this excited about a solution! The idea of making the primary performance interface of an agent - the thing they look and listen to all day as a tool for positivity, engagement and "ownership" is fantastic. The benefits this offers contact centers and BPO are obvious to me; a happier and healthier workforce, less turn-over, better CX for clients and, in the cases of BPOs, a real differentiator. To be able to provide a "bleeding edge" process in the United States, that you know will be the industry standard down the road, is exciting. The fact Optymyse is so easy to deploy and manage while being such a potent tool is great and to be the only gold standard bearerer for the whole of the country is super-exciting."

#contactcenterworld, @sjssolutionsltd


About SJS Solutions:
Company LogoFounded in 2001 SJS Solutions is a provider in contact center optimisation. It’s no secret that people are the most expensive part of any contact centre operation. How do you motivate, protect, engage and develop your most important resource? Optymyse - A human-centric solution for motivating contact centres. We offer a neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers visuals which unlock the full potential of your contact center whilst protecting the wellbeing of all of your employees. The true power of Optymyse is that it encourages a complete rethink of how you use information to drive positive customer experiences time and time again. It’s a win-win situation. Optymyse was designed specifically to break the cycle of expensive workforce issues and promote employee wellness. This not only saves you time and money, it also allows agents to deliver outstanding customer experiences.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Monday, June 21, 2021

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2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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