#contactcenterworld, @sjssolutionsltd
Telecommunications and contact center solutions provider DataTel Communications become the first US partner awarded Gold Partner Status by Visual Mental health and Wellness Solutions developers SJS Solutions Ltd.
Joining a list of SJS Gold partners from Europe, Idaho based DataTel Communications has completed training on topics scuch as SCARF, Motivational Psychology, Employee Wellness, Mental Health and Employee Engagement in Contact Center environments.
"We're delighted that DataTel Communications have become our first Gold Partner in the US, their desire to learn how to reduce stress, sickness and disengagement was evident from our very first conversation. This desire to understand more about what makes people happy in their work is supported by a passion to deliver much more than technology. I can honestly say I've never worked with a more people focused, caring group of professionals" - Stephen Pace, CEO, SJS Solutions Ltd, United Kingdom.
DataTel President Scott Langdon is no stranger to the Unified Communications and Contact Centre world, he's been the man on the helm of DataTel Communications for the last 29 years and has seen many companies in the US focus heavily on technology missing the opportunity to maximise ROI by also focusing on people.
"We see the Optymyse solution covering the most critical and frankly missing component in the flood of technology and processes found in today's CCaaS and premised-based contact centers - the human being. I was introduced to SJS by one of my most experienced enterprise salespeople. I've never seen him this excited about a solution! The idea of making the primary performance interface of an agent - the thing they look and listen to all day as a tool for positivity, engagement and "ownership" is fantastic. The benefits this offers contact centers and BPO are obvious to me; a happier and healthier workforce, less turn-over, better CX for clients and, in the cases of BPOs, a real differentiator. To be able to provide a "bleeding edge" process in the United States, that you know will be the industry standard down the road, is exciting. The fact Optymyse is so easy to deploy and manage while being such a potent tool is great and to be the only gold standard bearerer for the whole of the country is super-exciting."
About SJS Solutions:
Founded in 2001 SJS Solutions is a provider in contact center optimisation. It’s no secret that people are the most expensive part of any contact centre operation. How do you motivate, protect, engage and develop your most important resource? Optymyse - A human-centric solution for motivating contact centres. We offer a neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers visuals which unlock the full potential of your contact center whilst protecting the wellbeing of all of your employees. The true power of Optymyse is that it encourages a complete rethink of how you use information to drive positive customer experiences time and time again. It’s a win-win situation. Optymyse was designed specifically to break the cycle of expensive workforce issues and promote employee wellness. This not only saves you time and money, it also allows agents to deliver outstanding customer experiences.
Published: Monday, June 21, 2021
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