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News : Ideal Shopping Enter New Contract with Eckoh
United Kingdom March 7, 2016 -- Eckoh, the global provider of secure payment products and customer contact solutions, announces that it has entered into a new five-year contract with Ideal Shopping Direct Ltd ("Ideal Shopping"), a multi-channel home shopping retailer in the UK and US.
Through its solution Eckoh also manages the distribution of calls into Ideal Shopping's global network of contact centre operations based in the UK, India and the Philippines. In 2014 the Eckoh service was extended to encompass the newly established Ideal Shopping business in the US.
The new contract will see Eckoh extend this capability further by delivering an omni-channel solution across web, phone, email, social media and webchat channels. Delivery of the new solutions has already commenced and will be rolled out on a phased basis during the course of 2016.
Posted by: Laura Collins, Editorial Management
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Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks.
Published: Wednesday, March 9, 2016