News : Ideal Shopping Enter New Contract with Eckoh
United Kingdom March 7, 2016 -- Eckoh, the global provider of secure payment products and customer contact solutions, announces that it has entered into a new five-year contract with Ideal Shopping Direct Ltd ("Ideal Shopping"), a multi-channel home shopping retailer in the UK and US.
Through its solution Eckoh also manages the distribution of calls into Ideal Shopping's global network of contact centre operations based in the UK, India and the Philippines. In 2014 the Eckoh service was extended to encompass the newly established Ideal Shopping business in the US.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The new contract will see Eckoh extend this capability further by delivering an omni-channel solution across web, phone, email, social media and webchat channels. Delivery of the new solutions has already commenced and will be rolled out on a phased basis during the course of 2016.
Posted by: Laura Collins, Editorial Management
Today's Tip of the Day - Contact Center Newsletter
More Editorial From Eckoh
Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks.
Published: Wednesday, March 9, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...