News : IDology Announces ExpectID(R) Call Verification
Atlanta, GA, USA, July, 2017 -- IDology, a provider in multi-layered identity verification and fraud prevention, announced ExpectID(R) Call Verification, a new addition to its fully integrated platform, designed to protect contact centers against growing fraud threats. ExpectID(R) Call Verification increases contact center productivity and reduces call wait times by leveraging real-time mobile carrier data to verify inbound call traffic into a contact center.
"Contact centers have become the path of least resistance for organized criminals and fraudsters attempting account takeover," said Shirley Inscoe, Senior Analyst at the Aite Group. "Segregating calls by utilizing real-time mobile carrier data to verify an incoming call is in session with the call center can be an effective way to mitigate fraud from spoofed calls. Doing this before the call goes to an agent makes it even more effective."
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Call spoofing has become easy to do and is a popular first line of attack used by criminals to conceal their identities. To prevent this fraud without inconveniencing legitimate customers, businesses need the ability to accurately identify the legitimacy of incoming calls in real-time and escalate suspicious callers as needed.
"Criminals and fraudsters see contact centers as low hanging fruit in their quest to access legitimate customer accounts," said Chris Luttrell, Senior Vice President of Product, Client Solutions and Marketing at IDology. "Protecting contact centers has become mission critical for businesses as they strive to deliver a positive customer experience and increase productivity. IDology's contact center solutions not only help mitigate fraud, but also help contact centers become more efficient at handling call traffic."
Posted by Veronica Silva Cusi, news correspondent
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IDology, Inc. is an identity and age verification provider headquartered in Atlanta, Georgia with research and development operations located throughout the United States.
Published: Tuesday, July 4, 2017
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