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News : IFFCO Empowering Farmers with Oracle Chatbot, AI-driven Cloud

#contactcenterworld

New Delhi, India, Oct, 2019 -- The Indian Farmers Fertiliser Cooperative Ltd (IFFCO) is generating massive amount of data that needs to be analysed, parsed and used for predictive maintenance at its plants and enhance the productivity of farmers.

At the forefront of technology adoption in the Indian agriculture space, IFFCO along with Cloud provider Oracle is trying to take the benefits of emerging technologies like Artificial Intelligence (AI) to farmers – bet it voice-enabled chatbot, user-friendly portals or Oracle Autonomous Database for analysing data.

"Oracle is a big innovator of technology and we are with them for the last 25 years. We are looking at their Autonomous Data Warehouse to utilize our data of last 30-35 years in the most efficient way. My mission is to move along with Oracle to lift and shift the entire database from on-premises to the Cloud," AK Gupta, Head-IT, IFFCO, told IANS in an interaction.

"Cloud will give us the flexibility to explore all kinds of workloads, give us highest level of up-time and value for money. Our aim is to reduce dependency on on-premises data centre and completely move our workloads to Oracle cloud," Gupta added.

When IFFCO piloted Oracle chatbot, it was initially text-based.

"We went for voice integration so that our users should be able to access the required information using a mobile via voice," he said.

"We had good experience of working with Oracle intelligent bot. In India, we speak English in various accents. We found that Google Assistant's performance was quite good on this front.

"These verticals are seamlessly integrated with Oracle chatbot, Google Assistant and our own Oracle EBS and the legacy applications. All the four dots have been connected, seamlessly," Gupta informed.

According to him, the aim is to take the chatbot to all cooperative societies and farmers to solve their queries.

"Most importantly, the goal is to make it multi-lingual because the head of the cooperative society is also a farmer and if we give the bot capabilities to speak in Tamil, Marathi or Gujarati, it will be able to connect more people, especially in rural areas. Our roadmap is to make it multilingual," he noted.

According to him, all IFFCO employees and stakeholders -- retailers, wholesalers, consumers and farmers should get the benefits of new technologies.

IFFCO has also launched a portal where a farmer can sell products and a buyer can buy those directly at the digital marketplace. This is a multi-lingual platform, available in 13 languages.

"To uplift rural youth and increase the income of the farming community, we have developed a portal, www.iffcoyuva.in. That portal is being used from skill development to generating employment," informed the IFFCO executive.

The portal offers free services to employers and people. They can post job requirements and candidates can apply for jobs like plumber and electrician.

This portal is available in 12 languages. 

"An MBA can easily go to naukri.com and look for a job but a plumber can't. The moment you login to www.iffcoyuva.in, you can easily search for relevant jobs and post your requirements," said Gupta.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://morungexpress.com


Today's Tip of the Day - Using Suppliers – Be Safe, Not Sorry!

Read today's tip or listen to it on podcast.

Published: Monday, October 21, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
 
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