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News : IFFCO Empowering Farmers with Oracle Chatbot, AI-driven Cloud

#contactcenterworld

New Delhi, India, Oct, 2019 -- The Indian Farmers Fertiliser Cooperative Ltd (IFFCO) is generating massive amount of data that needs to be analysed, parsed and used for predictive maintenance at its plants and enhance the productivity of farmers.

At the forefront of technology adoption in the Indian agriculture space, IFFCO along with Cloud provider Oracle is trying to take the benefits of emerging technologies like Artificial Intelligence (AI) to farmers – bet it voice-enabled chatbot, user-friendly portals or Oracle Autonomous Database for analysing data.

"Oracle is a big innovator of technology and we are with them for the last 25 years. We are looking at their Autonomous Data Warehouse to utilize our data of last 30-35 years in the most efficient way. My mission is to move along with Oracle to lift and shift the entire database from on-premises to the Cloud," AK Gupta, Head-IT, IFFCO, told IANS in an interaction.

"Cloud will give us the flexibility to explore all kinds of workloads, give us highest level of up-time and value for money. Our aim is to reduce dependency on on-premises data centre and completely move our workloads to Oracle cloud," Gupta added.

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When IFFCO piloted Oracle chatbot, it was initially text-based.

"We went for voice integration so that our users should be able to access the required information using a mobile via voice," he said.

"We had good experience of working with Oracle intelligent bot. In India, we speak English in various accents. We found that Google Assistant's performance was quite good on this front.

"These verticals are seamlessly integrated with Oracle chatbot, Google Assistant and our own Oracle EBS and the legacy applications. All the four dots have been connected, seamlessly," Gupta informed.

According to him, the aim is to take the chatbot to all cooperative societies and farmers to solve their queries.

"Most importantly, the goal is to make it multi-lingual because the head of the cooperative society is also a farmer and if we give the bot capabilities to speak in Tamil, Marathi or Gujarati, it will be able to connect more people, especially in rural areas. Our roadmap is to make it multilingual," he noted.

According to him, all IFFCO employees and stakeholders -- retailers, wholesalers, consumers and farmers should get the benefits of new technologies.

IFFCO has also launched a portal where a farmer can sell products and a buyer can buy those directly at the digital marketplace. This is a multi-lingual platform, available in 13 languages.

"To uplift rural youth and increase the income of the farming community, we have developed a portal, www.iffcoyuva.in. That portal is being used from skill development to generating employment," informed the IFFCO executive.

The portal offers free services to employers and people. They can post job requirements and candidates can apply for jobs like plumber and electrician.

This portal is available in 12 languages. 

"An MBA can easily go to naukri.com and look for a job but a plumber can't. The moment you login to www.iffcoyuva.in, you can easily search for relevant jobs and post your requirements," said Gupta.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://morungexpress.com


Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Monday, October 21, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

4.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

5.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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