News : IFS Acquires mplsystems Ltd and Field Service Management Ltd
London, UK, Aug, 2017 -- IFS, the global enterprise applications company, announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement software that, together with IFS’s Service Management offering, provides a complete end-to-end customer engagement solution. Field Service Management Limited, an implementation specialist of Field Service Management solutions in the UK and Ireland will bolster IFS’s Service Management sales, consulting, and support organisation in the region.
Commenting on the acquisitions, Fredrik vom Hofe, Group Senior Vice President for Business Development at IFS said "IFS is already recognized as a global leader in the Service Management sector, which we are extending further with these two acquisitions. The opportunity resulting from the acquisition of mplsystems will mean that businesses around the world who want to deliver the best customer service from the moment a customer makes an enquiry through to an issue being resolved, now have the most complete and connected service management proposition available on the market’.
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Paul White, CEO of mplsystems Limited, stated "The team at mplsystems is delighted to be joining forces with IFS. We now have a great opportunity to take our award winning omni-channel and customer engagement solutions onto the world stage".
Alex Stratis, research analyst at IDC, commented: "IFS is not only extending but also strengthening its Service Management proposition with the acquisition of mplsystems. The combination of IFS’s existing capabilities in managing field service with mplsystems’ ability to connect to service recipients via contact center, web, text, and mobile interfaces means customer engagement can be managed in a more integrated way. Both companies share similar values in innovation and a customer centric mindset which is important for the businesses to effectively integrate."
Posted by Veronica Silva Cusi, news correspondent
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IFS is a public company (OMX STO: IFS) founded in 1983 that develops, supplies, and implements IFS Applications, a component-based extended ERP suite built on SOA technology. IFS focuses on industries where any of four core processes are strategic: service and asset management, manufacturing, supply chain and projects. The company has 2 000 customers and is present in approximately 60 countries with 2 800 employees in total. Net revenue in 2011 was SKr 2.6 billion.
Published: Monday, August 7, 2017