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News : Iggbo Hires Affordable Care Act Executive to Lead Customer Care/Help Desk Operation
Richmond, VA, USA March 23, 2016 -- Iggbo announced that veteran call center executive Scott D. Mainwaring will lead its customer care organization. Mainwaring, who has been part of the industry for twenty years, most recently served as Program VP for the Affordable Care Act and Medicare call centers at General Dynamics Information Technology.
"I'm excited that I can use my deep multi-channel expertise as well as my recent experience building and growing the Affordable Care Act call center to create and lead an innovative customer care capability for a leading-edge company like Iggbo," Mainwaring said.
For the last 20 years, Mainwaring has built call centers from the ground-up and has led outsourced contact center operations all over the world, including North America, Central America, India and the Philippines. In addition to his work at General Dynamics Information Technology, Mainwaring has held Director positions at Capital One, Sears Holdings and Circuit City, as well as VP of Operations at Bank of America.
"Scott has a track record of achievement, building performance-based cultures, setting strategic direction, driving business growth and improving customer satisfaction," said Nuno Valentine, CEO and co-founder.
Iggbo president and co-founder, Mark Van Roekel said, "I'm thrilled that Scott has joined Iggbo and believe his ability to drive high customer satisfaction while scaling our Help Desk/Customer Care operations will be a huge value to our company."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
Iggbo brings personalized medicine to everyone. Operating in over 120 US cities, with a workforce of over 6,000 blood draw professionals, Iggbo''s on-demand platform benefits every vertical of healthcare—from health systems to specialty labs to tele-medicine to mobile diagnostics. With smartphone technology, Iggbo closes the last mile to the patient and reinvents healthcare''s service delivery model. Iggbo''s phlebotomists perform fixed and on-demand draws anywhere, anytime.
Published: Friday, March 25, 2016