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#contactcenterworld, @NICELtd, @connect_igt
Hoboken, NJ, USA, Oct 26, 2022 -- NICE (Nasdaq: NICE) announced IGT Solutions (IGT), a customer experience (CX) company, has chosen NICE CXone’s cloud CX platform to ramp up its operations, fostering seamless customer interactions in the Travel and Hi-Tech industries. Moving to the NICE CXone cloud native platform will support IGT as it further grows its digital capabilities, enabling IGT to continue delivering exceptional service as consumers from all generations expand the ways they engage at an exponential pace.
IGT employs more than 23,000 customer experience and technology experts across 23 global delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, and the USA. By engaging the Six Sigma approach for process improvements, IGT identified the capabilities of NICE CXone to quickly scale and deliver consistent, and personalized digital first experiences. In addition to more efficient customer care services, NICE will also assist the IGT customer experience center to make smarter data and AI-driven decisions.
Akhil Agarwal, COO, IGT Solutions, said, "At IGT our goal is to be the world's greatest next-gen CX company making a billion complex interactions simple every year. We always strive to find the best way to deliver a superior customer experience. Bringing on NICE CXone will help us achieve that vision, giving us a well-rounded software solution for better experiences for both agents and customers."
Darren Rushworth, President, NICE International, said, "We are delighted to support IGT’s growth by empowering their contact centers to scale securely and deploy quickly to serve their global customers. As more consumers demand digital-first experiences, NICE CXone provides IGT with a complete solution for every journey with end-to-end journey orchestration, smart self-service, prepared agents, and complete performance with AI information at every step. We are honored to play a role in managing IGT’s CX journeys across travel and Hi-tech industries.
#contactcenterworld, @NICELtd, @connect_igt
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About IGT Solutions:
IGT Solutions is a customer experience (CX) company defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
Established in 1998, with a 100% focus on customer experience, IGT employs more than 23,000+ customer experience and technology specialists providing services to 85+ marquee customers globally. IGT’s global footprint comprises 25 contact centres in China, Philippines, Malaysia, Indonesia, India, UAE, Romania, Spain, Colombia and the USA.
Published: Friday, October 28, 2022
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