Perth, West Australia, Australia, Dec 2, 2016 -- Customers trying to reach internet provider iiNet’s customer support line are being met with a dead tone, with the company revealing its own phone lines have been down for almost three hours this morning.
In the latest customer service problem to hit the former Perth company, iiNet released a network status update revealing customers are unable to call iiNet call centres with its engineers currently "investigating".
It was met with frustrated responses online, with one user telling the company that her internet had been down for two days but was met with an automated message when trying to call the call centre for help.
The company, which was taken over by Sydney-based TPG last year, has been hit with a huge increase in customer complaints since the takeover.
Figures from the Telecommunications Industry Ombudsman revealed the number of complaints about iiNet’s internet business rocketed 48 per cent from 3844 in 2014-15 (when iiNet was an independent company) to 5698 under TPG’s reign.
Posted by Veronica Silva Cusi, news correspondent
iiNet is Australia's second largest DSL Internet Service Provider (ISP) and the leading challenger in the telecommunications market. We employ over 2000 inquisitive staff across four countries and support over 1.7 million broadband, telephony and Internet Protocol TV (IPTV) services nationwide.
Published: Monday, December 5, 2016
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