Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : iiNet Reports Nationwide Outage for Email, Voice, Contact Centre
Sydney, Australia, May 18, 2016 -- TPG-owned telecommunications provider iiNet is experiencing a nationwide outage across its voice, email, and contact centre services due to a "serious fault".
iiNet customers are experiencing difficulties in reaching contact centres, as well as with using email and voice services, according to the telco's service status page.
"Engineers are continuing to investigate with the assistance of our vendor with highest priority, there is no current ETR," the page notes.
"Some customers are experiencing call dropouts when attempting to contact the iiNet support lines.
"Some customers will be unable to log in to email via an email client. Customers will receive an error when attempting to authenticate. Some customers will be unable to log in to email via webmail. Customers will receive an error when attempting to authenticate.
"Customers will be unable to check voicemail messages on netphone services."
According to the service status page, the voice and email outage has been occurring for six hours, while the contact centre has been out for three hours.
TPG had not responded to a request for comment by the time of publication.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Minimize Change
More Editorial From iiNet
iiNet is Australia's second largest DSL Internet Service Provider (ISP) and the leading challenger in the telecommunications market. We employ over 2000 inquisitive staff across four countries and support over 1.7 million broadband, telephony and Internet Protocol TV (IPTV) services nationwide.
Published: Thursday, May 19, 2016