#contactcenterworld, @imimobile
London, UK, Oct, 2020 -- Global cloud communications software and solutions provider IMImobile PLC, announced that its healthcare division, Healthcare Communications, is assisting King’s College Hospital NHS Foundation Trust (KCHT) to implement a suite of solutions purpose-built to improve patient experience and increase staff efficiency. The new technology will allow the trust to advance its ‘digital by default’ patient engagement strategy, whilst also helping to reduce any backlogs caused by the Coronavirus pandemic.
The contract was agreed in August and will run until 2025; as part of the agreement, the trust will implement Healthcare Communications’ patient portal and eClinic video consultation platform, alongside eight additional solutions from the company’s patient engagement platform.
Jonathan Lofthouse, Site Chief Executive for the Princess Royal University Hospital said: "At King’s, it has always been our agenda to move to a ‘digital by default position’, which is why we were keen to put digital technology at the forefront of our recovery and reset programmes.
"We firmly believe our richly diverse patient population deserves the very best in healthcare, and to deliver this we often need to reimagine what’s gone before. Using new communication platforms will aid patient self-management, improve the speed, quality and accessibility of information, increase the quality of our clinical services, and help us to deliver against the future expectation of our patients and clinicians. I’m really very excited about this programme of work."
Kenny Bloxham, Managing Director, Healthcare Communications, said: "We’re delighted to have agreed a five-year partnership with King’s, and we’re looking forward to supporting them in their recovery phase and helping them to advance their ‘digital by default’ IT strategy. Even before the pandemic, we were beginning to see an increased appetite for patients wanting to take greater control of their own care; our technology will allow them to do just that, while also reducing the burden of heavy administrative workloads and enabling remote engagement between staff and patients."
#contactcenterworld, @imimobile
Posted by Veronica Silva Cusi, news correspondent
Source: IMImobile
About IMImobile:
IMImobile is a cloud communications software and solutions provider that enables companies to harness mobile and digital technologies to better communicate and engage with their customers. Organisations that trust us to deliver smarter digital customer engagement solutions include Vodafone Group, O2, Telefonica, Aircel, Airtel, EE, AT
Published: Friday, October 16, 2020
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