News : IMImobile Launches New Chatbot Solution for Contact Centres
London, 22nd February 2017 -- IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, announces the launch of IMIbot.ai, its automated end-to-end chatbot customer engagement solution.
The fully managed solution builds on the success of IMImobile’s existing chatbot technology and is designed to work with multiple messaging channels such as SMS, Facebook Messenger, WhatsApp, Skype and AI engines like Amazon Alexa.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
IMImobile’s announcement comes on the back of recent chatbot and interactive messaging deployments for mobile operators, banks and utility companies.
Jay Patel, Chief Executive Officer, at IMImobile comments: "AI is offering an unparalleled opportunity for enterprises to automate and drive greater levels of efficiency into their Contact Centres. The secure and scalable implementation of a new chatbot service is as important as the technology itself, and the ability to integrate and orchestrate easily with existing channels.
With half of the world’s population now using one of the top four messaging apps, our channel-agnostic chatbot solution can help enterprises automate and transform the way they serve their customers through conversational messaging."
Today's Tip of the Day - Personalization
More Editorial From IMImobile
IMImobile is a cloud communications software and solutions provider that enables companies to harness mobile and digital technologies to better communicate and engage with their customers. Organisations that trust us to deliver smarter digital customer engagement solutions include Vodafone Group, O2, Telefonica, Aircel, Airtel, EE, AT
Published: Friday, February 24, 2017
2020 Buyers Guide Outsourced Contact Center Services
|1.)||2P Perfect Presentation|
Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:
• Establish, manage and operate call centers and supply the required systems and applications.
• Customer Feedback Technology
• Social Account Management System (customer interaction, reports, marketing and e-publishing services)
• Customer Relationship Management System (CRM)
• Artificial Intelligence Systems and Automation Services (AI & Automation)
• Business Intelligence Technologies and Performance...
|2.)||31 West Global Services|
We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.
Building Customer Support/Customer Success Team in Europe
PerfectQue specializes in building customer support/customer success teams in Europe that are integrated into you People, Process, and Products.
Global leader in business service outsourcing Teleperformance, provides easier, faster, simpler, safer, better and more cost-effective customer interactions management in 80 countries with 300.000 employees, in 256 different languages and dialects with its experience over 40 years across the world.
Teleperformance Turkey has been providing outstanding customer experience via customer services, customer acquisition (telesales & telemarketing), technical support, account receivables, BPO, social media management, analytics solutions and digital transformations projects to the world's leading companies since 1995 with 3.750 interaction experts in 5 locations (İstanbul, Balıkesir, Uşak and Anta...
Making business more human for the world’s most exciting brands
We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.
Webhelp is committed to making business more human.
It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.
Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.
Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.
Webhelp believes that Em...