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News : imimobile Partners with Tesco Bank to Power its Digital-First Customer Interactions

#contactcenterworld, @imimobile, @tescobankhelp

London, UK, April 27, 2021 -- Global cloud communications software and solutions provider, imimobile, part of Cisco, announced that it is working with Tesco Bank to enhance its customer interactions and increase usage of its mobile banking application. Tesco Bank is a UK retail bank offering a range of services that include credit cards, insurance, loans, savings, and money services such as travel money and a network of ATMs.

Tesco Bank is looking to encourage more customers to use its Mobile Banking App for all their banking needs. Tesco Bank introduced push notifications to its credit card customers for transaction alerts and credit limit reminders, allowing customers to prevent any additional charges and enable prompt action to be taken for suspected fraudulent transactions. 

The imiconnect platform helps Tesco Bank to seamlessly manage its customer communications via its Mobile Banking App. The platform automates and orchestrates two-way customer interactions across multiple digital channels while saving time and reducing costs for businesses.

Sudarshan Dharmapuri, EVP Products at imimobile, commented, "We are pleased to be working together with Tesco Bank to deliver critical customer communications. We look forward to wider adoption of imiconnect by Tesco Bank as it progresses along its digital adoption journey and hope to power more and more customer interactions while making each interaction matter more."

Martin Burns, Head of Customer & CX management, at Tesco Bank, said, "We're delighted to work with imimobile as our trusted technology partner to deliver further enhancements to our Mobile Banking App. The introduction of push notifications to the App is another little help for Tesco Bank customers to manage their money a little better every day."

#contactcenterworld, @imimobile, @tescobankhelp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.realwire.com


About IMImobile:
Company LogoIMImobile is a cloud communications software and solutions provider that enables companies to harness mobile and digital technologies to better communicate and engage with their customers. Organisations that trust us to deliver smarter digital customer engagement solutions include Vodafone Group, O2, Telefonica, Aircel, Airtel, EE, AT
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Published: Thursday, April 29, 2021

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2022 Buyers Guide Visual Communications

 
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