News : Immigration Agency Enhances Hotline
Taipei, Jan 28, 2014 -- The National Immigration Agency (NIA) is encouraging more foreign nationals and spouses living in Taiwan to take advantage of a multilingual hotline service launched earlier this year, to help improve their quality of life.
The new service, a consolidation of two hotlines for foreign spouses and foreigners in Taiwan, is part of NIA efforts to enhance service quality and improve efficiency.
A group of new immigrants are manning the hotlines, providing consultations in seven language, including Mandarin, English, Japanese, Vietnamese, Indonesian, Thai and Cambodian, according to the NIA.
Since the hotline began operating Jan. 1, staff have offered consultations in a wide range of fields, including visa issues and finding temporary accommodation for pets while away, the NIA said.
NIA Director-General Hsieh Li-kung, who visited the call center in Kaohsiung, said the hotline hosts are highly qualified professionals versed in law, education and interpretation.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
About National Immigration Agency:
The National Immigration Agency of the Ministry of the Interior is the statutory agency under the Ministry of Interior which is responsible for immigration, entry and exit security, border services, citizenship, visas and registration of foreigners transiting the Free Area of the Republic of China. The agency is headed by the Director General. The current Director-General is Hsieh Li-kung.
Published: Tuesday, January 28, 2014