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News : Immigration Department to Focus on Improving Customer Service
St. John’s, Antigua and Barbuda, Nov 13, 2015 -- The Immigration Department is planning to work on improving the quality of service it provides to its customers.
Acting Chief Immigration Officer Annette Mark told OBSERVER media that interacting with the public is a crucial component of an immigration officer’s job.
"Although we are law enforcement we are a customer service agency," she said. "We are the first people visitors meet when they come to Antigua & Barbuda and we’re the last people they meet when they leave; and the first and last impressions always counts."
Mark, who will officially take up the post of Chief Immigration Officer on December 1, said she also hopes to continue streamlining services at the department by shifting many of its functions online.
"We were able to get the website up and we’re looking to get the E-Visa up and running as well," she said. "We’ve also had a number of changes internally within the department, and put a number of policies in place to ensure the smooth running of the operation.
"One of the biggest pet peeves I have with immigration is the lines of people that stand up outside daily, so it is hoped that with the website in place we’re moving towards having appointments done online and even go a step further that people can fill out the application online, be approved online and only be brought in when they have to come in."
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, November 17, 2015