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News : Impact Telecom Partners with VANAD Group
Washington, DC, MD, USA, Aug 15, 2016 -- Impact Telecom, global provider of business cloud communication solutions, announced its partnership with VANAD Group to offer the VANAD Aloha customer engagement and cloud contact center platform to customers and partners.
VANAD Aloha is an omni-channel contact center solution that supports companies in supplying optimal customer service. VANAD Aloha supports various communication channels and – through its thorough understanding of the value of customer-service operatives – is a logical solution for customer engagement.
"VANAD Aloha is the perfect complement to Impact Telecom’s cloud business communications lineup because it enables businesses to efficiently and intelligently manage those customer interactions across all platforms, whether voice, email, chat, or social," said Don Kinison, Senior Vice President Commercial Services at Impact Telecom.
Daniel van den Hoven, Vice President VANAD Aloha said, "We’ve noticed that companies operating within the customer service market are replacing their existing telephone and contact center applications with cloud solutions. VANAD Aloha, in combination with Impact Telecom offers a state-of-the-art total solution. The partnership with Impact Telecom is for VANAD Aloha strategic. With their knowledge and success in the U.S. market if offers us the best Partnership we can wish for."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
About Impact Telecom:
Impact Telecom is a communications company serving more than half a million business, carrier and residential customers for over 25 years. Big enough to continue investing in people, process and infrastructure, but flexible enough to provide personal service, transparent operations and dedicated support to any sized customer, our best-in-class solutions and network carrying billions of minutes and messages every month, are supported with dedication and pride by a 100% US based team of extraordinary people.
About Vanad Group:
VANAD Group is a fast growing, internationally active Dutch family business, comprising several innovative companies that operate at the cutting edge of information and communication technology. Together, the VANAD Group companies offer a broad range of state of the art (cloud) services, products and consultancy in the area of customer services, IT, secure (tele)communications and document management. VANAD Group has offices in Rotterdam (The Netherlands), London (UK), Nürnberg (Germany), Brussels (Belgium), New York (US), Chengdu (China) and Suzhou (China).
Published: Wednesday, August 17, 2016