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News : YouBike Implements TPIsoftware SysTalk.Chat


Taipei, Taiwan, March, 2021 -- To complete user's experience for YouBike members, a YouBike AI customer service chatbot has been implemented on channels like the official website, App, LINE, Facebook Messenger and Google voice assistant, etc. TPIsoftware SysTalk.Chat helps customers construct a personalized customer service answering mechanism and a large user group that provides an around the clock real person assisting customer service.

"YouBike AI chatbot encompasses frequently seen problems, including station information, rental status, Lost and Found services, notify and search services, etc., providing 24 hours of nonstop online information services. For example, with the biggest case like "return inquiry" before introducing AI chatbot, when people had some questions about a bike's rental status, they'd log into the official channels and ask or call customer service, but now with "YouBike AI chatbot, one could quickly confirm the rental status, which satisfies the need for convenience from the customers!

When it comes to intelligent customer service, the most important thing is to be able to recognize "customer sematic," to provide users nonstop service, immediate answer, and intuitive conversation. SysTalk.Chat makes up "two brains one process" through NLU, FAQ and FLOW. "NLU brain" (service brain) is responsible of understanding user's diverse questions and provides a personalized service content; "FAQ brain" (inquiry brain) is specialized to take care of commonly asked questions, and "FLOW process" is there to connect the two brains and proceeds with process design and connects API systems, to provide customer services a smooth and diverse conversation.

YouBike' PM Peter Chuang pointed out: "We have always hoped to make YouBike public bikes not just transportation tools but allowing it more to be integrated in people's lives. This cooperation with TPIsoftware in AI intelligent customer service allows YouBike users to connect and speak with YouBike AI chatbot anytime and anywhere when problems encountered. It has received high user usage rates which solidified our determination and motives to provide users a more complete inquiry service!"

TPIsoftware's CEO Ben Yao expressed: "TPIsoftware is honored to assist YouBike create convenient AI intelligent customer service and has seen many users welcome it. SysTalk.Chat not only brings the best experiences to users but hopes to help corporate customers optimize customer service procedures and create a realistic customer service value and highest satisfaction through the masterpiece of man and machine.


Posted by Veronica Silva Cusi, news correspondent

About TPIsoftware:
TPIsoftware is a software provider with focus in API management, AI chatbots, FinTech, digital banking, insurance. TPIsoftware also provides customized finance, life insurance, communications, and technology solutions domestically and overseas.
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Published: Monday, March 22, 2021

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2021 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!


Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

Nuxiba Technologies

Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!


OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

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