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News : IMT-Vislink Now Using Freshdesk for Customer Service

#contactcenterworld, @freshdesk

Essex, England, Sept, 2017 -- IMT-Vislink is expanding its customer service support capabilities with the use of the Freshdesk cloud-based platform. The Freshdesk system will help manage customer service and support interactions with multiple touch points, including email, phone, website and social media.

All of IMT-Vislink’s customer support communications will now flow through a central system that is integrated with all other systems used for customer contact.

Freshdesk users must create a login to be able to sign in. Once created, users can employ features that include 24/7 global access; a central database monitored by multiple people; customer website security; able to access it through a smartphone; history of repair information in one place; manuals on the home page; and internal key performance indicators to manage open cases.

#contactcenterworld, @freshdesk
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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.governmentvideo.com


About Freshdesk:
Company LogoFreshdesk's cloud-based customer support software makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. More than 50,000 customers around the world, including 3M, Honda, Cisco, Hugo Boss, University of Pennsylvania, and QuizUp trust Freshdesk to help them provide exceptional support.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, September 21, 2017

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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