Essex, England, Sept, 2017 -- IMT-Vislink is expanding its customer service support capabilities with the use of the Freshdesk cloud-based platform. The Freshdesk system will help manage customer service and support interactions with multiple touch points, including email, phone, website and social media.
All of IMT-Vislink’s customer support communications will now flow through a central system that is integrated with all other systems used for customer contact.
Freshdesk users must create a login to be able to sign in. Once created, users can employ features that include 24/7 global access; a central database monitored by multiple people; customer website security; able to access it through a smartphone; history of repair information in one place; manuals on the home page; and internal key performance indicators to manage open cases.
Posted by Veronica Silva Cusi, news correspondent
Freshdesk's cloud-based customer support software makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. More than 50,000 customers around the world, including 3M, Honda, Cisco, Hugo Boss, University of Pennsylvania, and QuizUp trust Freshdesk to help them provide exceptional support.
Published: Thursday, September 21, 2017
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