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News : In 24 Hours of Starting Helpline, Police Get 300 Pleas for Plasma

#contactcenterworld

Noida, India, April 20, 2021 -- Police launched a helpline to help Covid patients who are struggling to get plasma and oxygen at Noida hospitals. By Monday — in less than 24 hours of launch — they received 300 requests for plasma.

The helpline is answered by officers who connect patients’ kin to any police officer who has already recovered from the disease and can donate his/her plasma.

While the helpline ‘8851066433’ started on Sunday evening, it soon got flooded with calls and messages and requests on Twitter. The helpline then stopped functioning for a while and complaints flowed in from the patients’ kin who tried to reach out to the police. However, the issue was resolved by late-night and calls resumed flowing in. Only two patients have given plasma after full check-up and fulfilment of criteria, officials said.

Sub-inspector Anoop Singh from the Sector 39 police station was the first to donate plasma to a 63-year-old Anil Maheshwari who is currently recuperating in the ICU of GIMS, Greater Noida.

DCP (headquarters-2) Meenakshi Katyan told TOI that out of the 250-300 requests that came via messages, calls to police officers and social media, the helpline alone received around 150 calls in 24 hours. "The demand is very high and we need to take care about the eligibility criteria for plasma donation since too," she said.

The police has decided to create a ‘plasma pool’ by roping in jawans from the UP Police armed constabulary (PAC) too and has issued a form for the kin of Covid patients.

Meanwhile, the police have called upon residents to extend help to the patients and reach out to their kin.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://ommcomnews.com


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, April 21, 2021

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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