Noida, India, April 20, 2021 -- Police launched a helpline to help Covid patients who are struggling to get plasma and oxygen at Noida hospitals. By Monday — in less than 24 hours of launch — they received 300 requests for plasma.
The helpline is answered by officers who connect patients’ kin to any police officer who has already recovered from the disease and can donate his/her plasma.
While the helpline ‘8851066433’ started on Sunday evening, it soon got flooded with calls and messages and requests on Twitter. The helpline then stopped functioning for a while and complaints flowed in from the patients’ kin who tried to reach out to the police. However, the issue was resolved by late-night and calls resumed flowing in. Only two patients have given plasma after full check-up and fulfilment of criteria, officials said.
Sub-inspector Anoop Singh from the Sector 39 police station was the first to donate plasma to a 63-year-old Anil Maheshwari who is currently recuperating in the ICU of GIMS, Greater Noida.
DCP (headquarters-2) Meenakshi Katyan told TOI that out of the 250-300 requests that came via messages, calls to police officers and social media, the helpline alone received around 150 calls in 24 hours. "The demand is very high and we need to take care about the eligibility criteria for plasma donation since too," she said.
The police has decided to create a ‘plasma pool’ by roping in jawans from the UP Police armed constabulary (PAC) too and has issued a form for the kin of Covid patients.
Meanwhile, the police have called upon residents to extend help to the patients and reach out to their kin.
Posted by Veronica Silva Cusi, news correspondent
Published: Wednesday, April 21, 2021
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...