Srinagar, India, Sept 21, 2022 -- The Women Helpline in Jammu and Kashmir has received more than a lakh crisis calls in the past eight years.
The official data accessed by Greater Kashmir informs that a total of 1,26,457 calls have been made to the 181 hotline.
The majority of the calls are about harassment, abuse, dowry, and domestic violence faced by women in Kashmir.
To assist women in need, the government launched the 181 hotline in all states in 2013.
According to the records, the majority of the calls were about domestic abuse followed by eve teasing and other crimes against women.
Majority of calls concern abuses, dowries, and domestic violence.
According to officials, the caller is connected with local Police that takes prompt action in dowry instances.
Official data reveals that over the previous year, crimes against women in J&K increased by 10 percent.
According to the data, 3873 crimes against women were registered in 2021 while the number was 3517 in 2020.
A total of 326 rape cases were registered last year.
....NOTE - content continues below this message
DON'T MISS THIS!
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!
>>>>> FIND OUT MORE: HERE
The police recorded 963 occurrences of kidnapping in 2021.
Similarly, 1849 occurrences of molestation were reported in 2021.
More than 44 percent more dowry-related fatalities occurred in J&K during the past year.
At least 16 married women died in 2021 as a result of dowry demands.
Nine of these incidents were recorded in 2020.
Over the past year, spouses’ cruelty escalated by more than 30 percent.
According to a senior Police official, women in need also go to women’s police stations for assistance.
"We have female police stations that are allowed to record and look into every case of crime against women. According to the legislation, female officers of the law seal each case," the official said.
Even after the government and civil society adopted several measures, the number of domestic violence incidents and deaths related to dower in J&K has not decreased.
The women of J&K continue to endure abuse from their husbands despite the administration’s frequent awareness campaigns involving religious leaders.
Due to the current circumstances, there has been a 10 percent increase in crimes against women in J&K.
According to the National Crime Record Bureau, in contrast to 3193 cases in 2019, J&K reported 3515 cases of crimes against women in 2020.
Posted by Veronica Silva Cusi, news correspondent
# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
Published: Thursday, September 22, 2022
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.
Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...