Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : India's First FPO Call Center Inaugurated in New Delhi

#contactcenterworld

New Delhi, India, Jan 24, 2023 -- Dr. Vijaya Lakshmi Nadendla, Joint Secretary (Marketing), Ministry of Agriculture, inaugurated India’s first FPO call center at Krishi Jagran Headquarters in New Delhi. MC Dominic, Founder & Chairman of Krishi Jagran and Agriculture World, Shiny Dominic, Managing Director at Krishi Jagran & Agriculture World along with Mashar Velapurath, MD, AFC India Limited participated in the event which was held in hybrid mode.

The Chief Guest of the inauguration ceremony, Dr Vijaya Lakshmi Nadendla said, " I have seen Kisan call centers that have been very beneficial to farmers in answering farmer's queries. In line with that concept, Krishi Jagran and AFC have started India's first FPO call center which will be helpful for the development and functioning of FPOs. The FPO call center will bear the important responsibility of helping FPOs by solving their queries. I congratulate the two organizations on the launch of this initiative."

Present at the inauguration were many dignitaries from the agriculture sector including KV Somani, CMD at Somani Kanak Seedz, Dr. Dinesh Chauhan, VP at New Initiatives DeHaat, and Daya Shankar Singh, President of UP FPO Association.

Speaking at the event, Founder and Editor in Chief of Krishi Jagran and AW magazine, MC Dominic said, "The inauguration marks a significant historical moment, particularly for the FPO sector. The main goal of this effort is consistent with Prime Minister Narendra Modi's goal of establishing 10,000 prosperous agri FPOs in India."

"This FPO call center offers a one-stop shop for all of the problems and obstacles that the farmer community is now facing. We have assembled a group of specialists who can respond to any of their questions and aid in their success. Let's work together to make this combined initiative between Krishi Jagran and AFC a success so that the FPOs can take over the Indian business sector", he added.

Mashar Velapurath, MD of AFC India Ltd said, "Krishi Jagran with the technical support of AFC has started this FPO call center initiative. For years, there have been many efforts by the state and central govt to promote FPOs including NABARD for the last 10 years."

"Over 85% of farmers in India are marginal farmers with a mere 1 hectare of farming land. The cost and process of input, marketing, and value addition are simplified by the organization of FPOs which helps double the farmer’s income along with reducing the cost of cultivation. We are trying to bridge the communication and information gap existing in the agriculture sector through this FPO call center," he added.

The President of UP FPO Association, Daya Shankar Singh said, "FPO registration is not an issue, it is pretty easy to acquire licenses. However, the management of the FPO becomes a Herculian task. Most associations start without a business plan, which ruins the functioning of the FPO. This FPO call center can help in the smooth functioning of the associations and help them resolve the issues faced by FPOs across the country."

Dr. Dinesh Chauhan, VP - of New Initiatives DeHaat, said, "I congratulate Krishi Jagran and AFC on this unique and much-needed initiative. With over 10,000 FPOs, there is relatively very less knowledge about how to manage them. The FPO call center has a huge responsibility on its shoulders and I am sure it will be successful in providing farmers the help they need."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://krishijagran.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, January 25, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...
 5100 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =