News : Bright Pattern and Appery.io Partner for Customer Service
San Bruno, CA, USA, April 14, 2015 -- Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, as is typical with today’s contact centers;
Bright Pattern, has partnered with Appery.io to simplify in-app customer service for enterprises and their customers. The companies have collaborated to develop and market a plugin for the Appery.io platform that enables enterprises to easily integrate contact center functions within their mobile apps, allowing for seamless customer service during multi-channel customer interactions.
The integration uses the ServicePattern API for "Rich Contact Experience", a technology for concurrent multi-media communication between a customer and a business, which improves overall customer satisfaction and reduces business expenses by leveraging capabilities of a smartphone, tablet or web browser.
"We are delighted to be working with Bright Pattern on such an important problem for contact centers worldwide," said Fima Katz, CEO of Appery, LLC, makers of Appery.io.
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
appery.io provides cloud-based mobile app development.
Published: Wednesday, April 15, 2015
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