News : Inbenta Joins NICE inContact DEVone Ecosystem Program
Salt Lake City, UT, USA, Aug, 2017 -- NICE inContact (Nasdaq:NICE) announced that Inbenta has joined the DEVone ecosystem program and has products available on CXexchange. Products available on CXexchange are designed to integrate with NICE inContact CXone™.
Inbenta provides Hybrid Chat and Chatbot technology that extends CXone’s chat capabilities with a scalable solution for enterprise-level contact centers. NICE inContact customers will benefit from Inbenta’s live chat capabilities.
"Inbenta is excited to partner with NICE inContact and be a part of CXexchange," said CEO Jordi Torras. "Our technology helps contact centers significantly reduce support costs. The integration with CXone provides a more seamless omnichannel experience to both agents and end consumers."
Paul Jarman, CEO, inContact:
"Each customer that works with NICE inContact has specific needs and business goals in relation to their contact center operations," said Paul Jarman, CEO of inContact. "CXone is an open technology platform supporting the most extensive ecosystem of any cloud provider. Inbenta provides an integrated and value added capability to CXone that helps our joint customers deliver exceptional customer experiences."
#contactcenterworld, @inContact, @inbenta
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
NICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, DMG, and Ventana.
Published: Tuesday, August 15, 2017
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