News : Inbenta Joins NICE inContact DEVone Ecosystem Program
Salt Lake City, UT, USA, Aug, 2017 -- NICE inContact (Nasdaq:NICE) announced that Inbenta has joined the DEVone ecosystem program and has products available on CXexchange. Products available on CXexchange are designed to integrate with NICE inContact CXone™.
Inbenta provides Hybrid Chat and Chatbot technology that extends CXone’s chat capabilities with a scalable solution for enterprise-level contact centers. NICE inContact customers will benefit from Inbenta’s live chat capabilities.
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"Inbenta is excited to partner with NICE inContact and be a part of CXexchange," said CEO Jordi Torras. "Our technology helps contact centers significantly reduce support costs. The integration with CXone provides a more seamless omnichannel experience to both agents and end consumers."
Paul Jarman, CEO, inContact:
"Each customer that works with NICE inContact has specific needs and business goals in relation to their contact center operations," said Paul Jarman, CEO of inContact. "CXone is an open technology platform supporting the most extensive ecosystem of any cloud provider. Inbenta provides an integrated and value added capability to CXone that helps our joint customers deliver exceptional customer experiences."
#contactcenterworld, @inContact, @inbenta
Posted by Veronica Silva Cusi, news correspondent
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About NICE inContact:
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Tuesday, August 15, 2017
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