Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
45
MEMBER
Virgil Bradford
Supervisor
26
EXECUTIVE MEMBER
Emmanuel Omoike
Team leader
142
MEMBER
Srinivasa Rao Gunturu
Global Digital Transformation Expert
3

News : Incheon Airport Becomes World's First to Achieve Highest Level of Airport Customer Experience Accreditation

#ContactCenterWorld

Krakow, Poland, Sept 2022 – At the Airports Council International (ACI) Customer Experience Global Summit, ACI World announced the launch of the new level of its Airport Customer Experience Accreditation program, Level 5, with the Republic of Korea’s Incheon Airport to achieve this top level of accreditation.

ACI World's Airport Customer Experience (CX) Accreditation program is currently the only CX accreditation in the airport industry which guides the airport ecosystem in becoming customer-centric and ultimately improving the overall airport experience. Participating airports take part in a comprehensive review and training process that includes stakeholder and employee engagement and staff development.

Since ACI launched the world’s Airport Customer Experience Accreditation program in 2019, some 60 airports around the world have joined the program to improve their customer experience management.

Incheon has completed the pilot phase of Level 5 accreditation in July 2022. Through remote and on-site verification, Incheon successfully demonstrated a strong customer-centric culture, uniting the airport community in a human and collaborative approach.

ACI World Director General Luis Felipe de Oliveira said: "We are grateful for Incheon Airport’s participation in the pilot of Level 5 Accreditation in ACI’s Airport Customer Experience Accreditation program - which reinforces a passenger-centric culture supported by ACI. Congratulations to the whole airport community at Incheon, who collectively demonstrated remarkable engagement, unity, and enthusiasm in improving customer experience. The airport’s management should also be commended by example in terms of their level of engagement in and dedication to customer experience from the top. It is only fitting that Incheon Airport should host next year’s Customer Experience Global Summit, the international event dedicated to airport experience."

ACI Asia-Pacific Director General Stefano Baronci said: "Incheon Airport continues to raise the bar in transforming passenger experiences in the face of the COVID-19 pandemic, and we are extremely proud of this accomplishment. Incheon is one of the busiest, operationally advanced, and efficient airports in the region. Placing the passengers at the centre, Incheon Airport has gone the extra mile to fully understand the customer needs. Service excellence has always been a hallmark of Incheon Airport, and I'm confident that it will continue to serve as a role model for the airport industry."

Incheon International Airport Corporation President & CEO Kyung Wook Kim said: "It is a great honour for Incheon Airport to be accredited as the Level 5 airport which is the top level of the program. This proves that we have put lots of effort in bettering customer experience and shows our focus on exceptional customer experience. We will continue providing experiential values to our passengers, going beyond their expectations. Incheon Airport looks forward to seeing you at the 2023 Customer Experience Global Summit in the Republic of Korea next year. It is an opportunity to experience Incheon Airport for yourself, and a chance for us to share our values and vision with you all."

#ContactCenterWorld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.traveldailynews.asia


About Incheon International Airport :
Incheon International Airport
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Support Your Staff

Read today's tip or listen to it on podcast.

Published: Monday, September 19, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 34835 
The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 1424 
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 1871 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =