News : inContact and Black Box Partner
Salt Lake City, Feb. 12, 2015 -- inContact (NASDAQ: SAAS), a provider of cloud contact center software and Black Box Network Services (NASDAQ: BBOX), a technology solutions provider, announced a joint agreement to meet growing demand among enterprises looking for a smooth migration path to the cloud to accelerate innovation and to improve customer satisfaction.
"The inContact and Black Box relationship provides companies with technologically superior cloud solutions as well as industry leading service and support capabilities," said Paul Jarman, CEO of inContact. "inContact's advanced and open cloud contact center platform unifies multiple contact center locations and systems in order to streamline operations and improve the customer experience that companies want to deliver."
"Black Box is excited to be partnering with inContact to deliver these innovative solutions to our clients. As enterprises examine their migration paths to the cloud, inContact and Black Box can offer unique options for clients to migrate at their own time, pace, and budget," commented Michael Laughlin, vice president of strategic relationships for Black Box.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
About Black Box:
Black Box is a provider of network infrastructure services and products. From its headquarters in scenic Lawrence, Pennsylvania, 20 miles south of Pittsburgh, to its offices in 141 countries around the world, Black Box serves 175,000 clients.
Published: Tuesday, February 17, 2015