News : inContact Announces New Chief Technology Officer
SALT LAKE CITY Jan 13, 2014 -- inContact (NASDAQ: SAAS), a provider of cloud contact center software and contact center agent optimization tools, announces the appointment of Julian Critchfield as Executive Vice President and Chief Technology Officer. Reporting directly to inContact CEO Paul Jarman, Critchfield will be responsible for the company's technology strategy, product research and development and cloud operations.
Critchfield joins the inContact team from GE Healthcare, where he served as Global CTO and General Manager of Specialty Solutions. Prior to GE Healthcare, Critchfield was Executive Vice President of Development at Micro Focus International, where he led software and customer care engineering. Critchfield also spent more than 5 years at Oracle, where he was Vice President of the company’s Fusion Middleware Division, where he was responsible for development, implementation and support of global enterprise cloud implementations. He holds a BS degree in Computer Science from Brigham Young University and an MBA from California Coast University.
"We are pleased to welcome Julian Critchfield to our talented and seasoned executive team," said Paul Jarman, CEO at inContact. "Julian brings a strong track record in cloud software development and customer-driven innovation that will help us leverage the increasing demand for our award-winning solutions and further extend our leadership in the rapidly growing cloud contact center market."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Wednesday, January 15, 2014