News : inContact Announces 2014 Release of Cloud Contact Center Software
Salt Lake City, April 16, 2014 -- inContact, a provider of cloud contact center software and contact center agent optimization tools, announces the first of two platform enhancements in 2014. The latest enhancements to inContact's all-in-one cloud suite are designed to help companies combine customer insight and technology to create breakthrough moments across multiple service interactions in the customer journey.
The inContact 14.1 release deliver enhancements across the core contact center infrastructure, contact center applications and workforce optimization.
inContact CEO Paul Jarman said, "inContact is setting an aggressive pace for innovation in the contact center industry. With this release, we are strengthening our cloud platform and suite of products to address the advanced interactions that customers expect today. And we are building in sophisticated analytics and reporting tools to drive insight and operational efficiency across the customer journey."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Thursday, April 17, 2014