News : inContact Announces Second Major 2016 Release of Customer Interaction Cloud
Salt Lake City, UT, USA, June 28, 2016 -- inContact, Inc. (NASDAQ: SAAS), a provider of cloud contact center software and workforce optimization tools, announced the details of its second major release of Customer Interaction Cloud for 2016, version 16.2. These advancements are centered on providing inContact customers the power to achieve their customer experience and business goals by unlocking the true potential of the cloud.
"Customer experience is the new battleground," said Paul Jarman, CEO of inContact. "We are constantly innovating in the cloud to ensure contact centers have the most advanced features to meet the expectations of their customers, and to help them achieve their business goals faster and easier, with greater flexibility and confidence."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Wednesday, June 29, 2016