News : inContact Appoints New SVP and Chief Strategy Officer
Salt Lake City, UT, USA, Aug. 10, 2015 -- inContact (NASDAQ: SAAS), a provider of cloud contact center software and contact center agent optimization tools, announced the appointment of Rajeev Shrivastava as senior vice president and chief strategy officer. In this newly created role, Shrivastava will be responsible for company strategy, leadership of the inContact partner product ecosystem, business development and product management.
Shrivastava is an experienced executive with nearly 20 years of comprehensive business expertise in products, marketing, alliances, partnerships and management, most recently with Rackspace. During his time there, he was responsible for developing and delivering go-to-market strategy, positioning, messaging and execution for Rackspace Product, Solutions and Services portfolio for the business.
"Joining inContact comes at a great time in my career," said Rajeev Shrivastava, Chief Strategy Officer at inContact. "With my deep experience in both the cloud and the contact center industries, I recognized the great opportunity with inContact."
Shrivastava also brings deep experience in the contact center industry. He has held executive level roles with P&L responsibilities at Satmetrix, SupportSoft, BeVocal, Siebel, VirtualSoft, GT Associates and HCL. He has helped both venture-backed companies and public companies accelerate revenue growth and increase profitability. Rajeev holds an MBA from the Wharton School of Business and a BS in engineering from Delhi College of Engineering.
"We are excited to expand our deep and talented executive team with the addition of Rajeev Shrivastava," noted Paul Jarman, CEO at inContact. "Rajeev brings a strong track record of success in the cloud software marketplace with his proven leadership to create and implement innovative corporate strategies and successful technology solutions."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From inContact
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Tuesday, August 11, 2015