News : inContact Launches New Cloud SMB Solution
Salt Lake City, Sept. 15, 2014 -- inContact, a provider of cloud contact center software and contact center workforce optimization tools, announces the launch of the inContact Discover WFO Suite, a cloud WFO solution that is purpose-built for small to mid-sized businesses (SMB). The all-in-one, 100% cloud WFO solution is tightly integrated with inContact's contact center offering, enabling contact centers to deploy a single unified platform for Recording, Quality Management (QM), Speech and Desktop analytics, Workforce Management (WFM) and Performance Management, with automated actions connected back to inContact's multi-channel routing and IVR.
"Today's contact centers have a myriad of pressures and complexities, but often have less staff, tight budgets and need a simpler, more integrated approach," said Paul Jarman, CEO at inContact. "Now available in the cloud, Discover WFO is an agile and cost-effective solution that is easy to customize and manage to meet the changing needs of today's contact centers."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Tuesday, September 16, 2014
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