News : inContact Announces PCI Level 1 Certification
Salt Lake City, UT, USA, Sept. 1, 2015 -- inContact (NASDAQ: SAAS), a provider of cloud contact center software and contact center agent optimization tools, announces its cloud platform is now certified as compliant with Payment Card Industry (PCI) Data Security Standards (DSS) Level 1. With the recent addition of PCI DSS Level 1 compliance as a Service Provider to their previous portfolio of PCI DSS compliant solutions, inContact can now offer deployment in environments that cover a wide range of customer PCI DSS requirements. inContact offers the only single instance, multi-tenant contact center solution that is Level 1 compliant.
"Certified compliance with the Payment Card Industry Data Security Standards means the inContact offering meets the most rigid requirements for securing customer data," said Paul Jarman, CEO of inContact. "Adding PCI Level 1 compliance is an important step in further advancing the security and reliability of our platform. Deployment in a PCI Level 1 compliant environment streamlines and simplifies the process of PCI certification for our customers. These superior security measures enable our clients to provide the highest level of data security and peace of mind to their customers."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Wednesday, September 2, 2015