News : inContact Increases Cloud Capacity with Sonus SBC 7000
Salt Lake City, UT and Westford, MA, USA, Aug 23, 2016 -- inContact, Inc. (NASDAQ: SAAS), a provider of cloud contact center software and agent optimization tools, and Sonus Networks, Inc. (Nasdaq: SONS), a global provider in secure and intelligent cloud communications, announced that inContact has selected the Sonus SBC 7000 Session Border Controller (SBC) to handle the growing amount of voice traffic across its global cloud network. With the SBC 7000, inContact is able to break the traditional stacking methodology of small capacity SBCs and scale sessions via simple software licenses, increasing time-to-market while reducing operating expenses.
inContact is a provider of cloud call center software solutions. inContact will use the SBC 7000 as its primary platform for network-to-network and carrier-to-carrier connections to ensure carrier-class voice quality for its call center customers around the globe.
"We made a commitment to the cloud more than a decade ago and we’ve never looked back," said Bart Crowther, vice president of cloud services at inContact. "With the selection of the Sonus-based platform, we continue to move forward to give our customers the best possible cloud experience. Sonus is synonymous with quality, reliability and scalability – features that are very important to our customers as they move their call centers into the cloud."
"Sonus is very excited to be a part of inContact’s success going forward," said Gordon Eddy, senior director, product management at Sonus. "The Sonus SBC 7000 platform is the best security solution for scaling Cloud-based real-time voice and video communications, and today’s announcement with inContact validates that confidence. Sonus’ ability to support both physical and virtual SBC instances will give inContact more flexibility as they continue to grow."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
About Sonus Networks:
Sonus Networks, Inc. is a leader in IP networking with proven expertise in delivering secure, reliable and scalable next-generation infrastructure and subscriber solutions. With customers in over 50 countries across the globe and over a decade of experience in transforming networks to IP, Sonus has enabled service providers and enterprises to capture and retain users and generate significant ROI. Sonus products include media and signaling gateways, policy/routing servers, session border controllers and subscriber feature servers.
Published: Friday, August 26, 2016