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News : inContact named a Leader in IDC MarketScape
Salt Lake City, UT, USA, March 1, 2016 -- inContact (NASDAQ: SAAS), a provider of cloud contact center software and contact center agent optimization tools, announced their placement as Leader in the IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment. This industry report is based on comprehensive research from International Data Corporation (IDC), a global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets.
IDC analyzed nine worldwide vendors selling hosted and cloud-based contact center services to end users and service providers. Of those nine vendors, only inContact was identified as a Leader in the hosted and cloud contact center market based on Capabilities and Strategies.
"IDC's recognition of inContact as a Leader in their IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment is an acknowledgment we are truly proud of and greatly appreciate IDC's efforts on this comprehensive report," said Paul Jarman, CEO of inContact.
Additionally, in the Strengths category, IDC included a summary of customer input. "Customers indicated a high level of satisfaction when asked about pricing and whether the service helped improve customer experience, improve agent experience, drive innovation, manage risk, improve efficiency, and reduce costs. Customers indicated they were very likely to increase spending in the next 6-18 months with inContact and would recommend it to both internal and external executives."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
IDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
Published: Friday, March 4, 2016