News : inContact Unveils Newest Release of Agent for Salesforce on the Salesforce AppExchange
Salt Lake City, UT and San Francisco, CA, USA, Oct 4, 2016 -- inContact, Inc. (NASDAQ: SAAS), a provider of cloud contact center software and workforce optimization tools, announced the latest version of the inContact Agent for Salesforce on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Built on the Salesforce App Cloud, inContact Agent for Salesforce v5.0 is available now on the AppExchange.
"In today’s competitive environment, companies need to create lasting customer experiences that drive business results in their contact center," said Paul Jarman, inContact CEO. "inContact Agent for Salesforce enhances agent performance by enabling them to handle omnichannel interactions, while skills-based routing ensures they receive the contacts they are best qualified to handle, regardless of channel. This ultimately helps companies achieve their business goals."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Buy Today But Plan For Tomorrow
More Editorial From NICE inContact
About NICE inContact:
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Tuesday, October 11, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NOS is a telecommunications and entertainment group which offers fixed and mobile next generation solutions for Pay TV, internet, voice and data to all market segments - Residential, Personal, Corpora...
|PT Telekomunikasi Indonesia|
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...
Singapore Telecommunications Limited, commonly abbreviated as SingTel, is a Singapore telecommunications company