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News : inContact Unveils Newest Release of Agent for Salesforce on the Salesforce AppExchange

#contactcenterworld, @inContact

Salt Lake City, UT and San Francisco, CA, USA, Oct 4, 2016 -- inContact, Inc. (NASDAQ: SAAS), a provider of cloud contact center software and workforce optimization tools, announced the latest version of the inContact Agent for Salesforce on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.

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Built on the Salesforce App Cloud, inContact Agent for Salesforce v5.0 is available now on the AppExchange.

"In today’s competitive environment, companies need to create lasting customer experiences that drive business results in their contact center," said Paul Jarman, inContact CEO. "inContact Agent for Salesforce enhances agent performance by enabling them to handle omnichannel interactions, while skills-based routing ensures they receive the contacts they are best qualified to handle, regardless of channel. This ultimately helps companies achieve their business goals."

#contactcenterworld, @inContact

Posted by Veronica Silva Cusi, news correspondent
Source: inContact


About NICE inContact:
Company LogoNICE inContact CXone™ is a unified cloud customer experience platform. CXone combines Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, October 11, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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