News : inContact Unveils Newest Release of Agent for Salesforce on the Salesforce AppExchange
Salt Lake City, UT and San Francisco, CA, USA, Oct 4, 2016 -- inContact, Inc. (NASDAQ: SAAS), a provider of cloud contact center software and workforce optimization tools, announced the latest version of the inContact Agent for Salesforce on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.
Built on the Salesforce App Cloud, inContact Agent for Salesforce v5.0 is available now on the AppExchange.
"In today’s competitive environment, companies need to create lasting customer experiences that drive business results in their contact center," said Paul Jarman, inContact CEO. "inContact Agent for Salesforce enhances agent performance by enabling them to handle omnichannel interactions, while skills-based routing ensures they receive the contacts they are best qualified to handle, regardless of channel. This ultimately helps companies achieve their business goals."
Posted by Veronica Silva Cusi, news correspondent
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inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Tuesday, October 11, 2016