Time to upgrade your membership
Take advantage of all the benefits of an executive membership - Click here to upgrade now
News : inContact Wins 2017 BIG Innovation Award
Salt Lake City, UT, USA, February, 2017 -- inContact, Inc., a NICE company (NASDAQ: NICE), ta provider of cloud contact center software and workforce optimization tools, announced it has been named a leader and winner in the 2017 BIG Innovation Awards presented by the Business Intelligence Group.
Customer experience is the new battleground for companies seeking to rise above their competitors and inContact cloud solutions turn the customer experience into a competitive advantage. inContact delivered three major updates to its Customer Interaction Cloud in 2016, made available automatically to its subscribers.
Sponsor message - content continues below this message
2019 '14th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
These updates focused on improvements to, and platform-wide integration of, Omnichannel Routing, Workforce Optimization and Analytics.
"The sheer pace of innovation is accelerating in virtually every industry as new technology allows corporations and other organizations to rethink how they approach and solve real problems that affect the way we work, love and play," said Maria Jimenez, chief operating officer of the Business Intelligence Group. "We are thrilled to be honoring inContact as they are leading by example and making real progress on improving the daily lives of so many."
Organizations from across the globe submitted their recent innovations for consideration in the 2017 BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions and provide feedback.
"Today’s consumers have so many options and ways to find the best price that it often is not the primary factor in the purchasing decision. The intangibles of a premier customer experience are what now sets competitors apart," said Paul Jarman, inContact CEO. "An innovative provider of flexible and customizable customer service solutions will enable companies to meet their customers’ needs and achieve their goals with superior customer service."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Calculate Staffing
More Editorial From NICE Systems
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Monday, February 13, 2017
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Impro...
Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact ...
NCR Corporation a provider of consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR...