News : inContact Wins 2017 BIG Innovation Award
Salt Lake City, UT, USA, February, 2017 -- inContact, Inc., a NICE company (NASDAQ: NICE), ta provider of cloud contact center software and workforce optimization tools, announced it has been named a leader and winner in the 2017 BIG Innovation Awards presented by the Business Intelligence Group.
Customer experience is the new battleground for companies seeking to rise above their competitors and inContact cloud solutions turn the customer experience into a competitive advantage. inContact delivered three major updates to its Customer Interaction Cloud in 2016, made available automatically to its subscribers.
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These updates focused on improvements to, and platform-wide integration of, Omnichannel Routing, Workforce Optimization and Analytics.
"The sheer pace of innovation is accelerating in virtually every industry as new technology allows corporations and other organizations to rethink how they approach and solve real problems that affect the way we work, love and play," said Maria Jimenez, chief operating officer of the Business Intelligence Group. "We are thrilled to be honoring inContact as they are leading by example and making real progress on improving the daily lives of so many."
Organizations from across the globe submitted their recent innovations for consideration in the 2017 BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions and provide feedback.
"Today’s consumers have so many options and ways to find the best price that it often is not the primary factor in the purchasing decision. The intangibles of a premier customer experience are what now sets competitors apart," said Paul Jarman, inContact CEO. "An innovative provider of flexible and customizable customer service solutions will enable companies to meet their customers’ needs and achieve their goals with superior customer service."
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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