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News : inContact Wins Customer Magazine 2016 Product of the Year Award
Salt Lake City, UT February 9, 2016 -- inContact, Inc. (NASDAQ: SAAS), a provider of cloud contact center software and workforce optimization tools, announced Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.
"We are honored to receive this Customer Magazine award as it recognizes our innovation in agent-supported omnichannel customer interactions which are vital to customer satisfaction and loyalty" noted Paul Jarman, CEO at inContact.
Laura Collins, Editorial Management
Today's Tip of the Day - Involve Staff
More Editorial From inContact
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. The inContact platform includes: a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) with speech recognition, an innovative online hiring solution, an eLearning application, workforce management functionality, and a customer feedback and survey solution.
Published: Thursday, February 11, 2016