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News : Independent Outsourcer Celebrates “Huge” International Milestone

#contactcenterworld, @wearekura

Glasgow, Scotland, July 18, 2022 -- Kura, a Glasgow based provider in customer service outsourcing, is celebrating the anniversary of its fourth year of operation in South Africa.

The business has substantially grown in South Africa over the last year, increasing its overall headcount to 800+ across two sites in Durban. Amidst ongoing expansion, Kura also continues to increase its international client base.

Kavir Singh, operations manager at Kura South Africa, commented: "Since the beginning of Kura South Africa in 2018, I have progressed from a team manager up to an operations manager.

"I originally joined a team of 30 people so it’s fantastic to see staff numbers increase rapidly to over 800 heads. I am proof that Kura is unrivalled in developing people."

Brian Bannatyne, CEO at Kura, added: "Working closely with our clients, we spotted an opportunity for growth in 2020 and expanded operations at our site in the wonderful Durban, South Africa.

"The team there is achieving huge success, having received the accolade for the number one BPO offshore location for customer service around the world.

"The rapid expansion in South Africa means that we have greater agility and flexibility to deliver tailor-made solutions for globally-focused customers – it’s at the forefront of everything we do here at Kura."

#contactcenterworld, @wearekura

Posted by Veronica Silva Cusi, news correspondent
Source: https://bdaily.co.uk


About Kura:
Company LogoRESPONSE is a customer contact centre and business process outsourcer, providing services for a number of the UK’s most successful brands. With over 2,200 employees across three locations, we manage over 1.8million customer interactions each month on behalf of our clients. Our Software Solutions Team create products that not only assist us to differentiate our own contact centre capabilities but also provide support for other organisations in meeting their own customer contact objectives. RESPONSE is more than just an outsourcer. We focus on building rewarding relationships with our people, our clients and their customers.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, July 20, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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